Support and Roadmap

Support Channels

• Contact the LoonAI Gateway support team for account or billing issues.
• Engage your local CESI requester for onboarding updates.

Report an Issue

When reporting a problem, include:

• Team name
• Model used
• Error code and message
• Minimal reproducible request example if possible (a code snippet is ideal)

The team may ask you to re-run your code with additional logging enabled.

Current Scope

Initial launch priorities focus on reliable model access, budget controls, and core API workflows.

Advanced LiteLLM features (agents, skills, MCP integrations, and related orchestration capabilities) are not yet available.

Roadmap Themes

• Improved onboarding automation
• Expanded model catalog visibility
• More advanced governance and policy controls

Getting Involved

• Share documentation feedback
• Propose feature priorities for your unit
• Request collaborative pilots for advanced capabilities